Rome becomes a world leader essays

Rome becomes a world leader essays As Hannibal defeated the Carthaginians, their power increased, conquering Sicily, Spain, and Sardinia. Their expansion did not stop there but continued towards east. They subjugated Macedonia, Greece, and Asian Minor. However, since their territories were enormous, they had kept armies all around the Mediterranean Sea. In 146 B.C., city of Corinth was destroyed and its inhabitants were sold as slavery as consul Lucius Memmius came to an action. The speech made to the Senate, Carthago delenda est, had also demonstrated the hatred toward the Carthage of the Romans. This eventually resulted in the Third Punic War which lasted from 149-146 B.C. At this time, the Roman Senate had increasing power because when they were elected as a Senator, their job remained forever. With their power, they controlled over foreign and domestic policies and looked over finances. The Latin word, nobiles, which resembles the English word nobles, were high class people with most of the influential jobs. They organized provinciae so the jobs can be distributed into local regions. With the money gained from the provinces, Roman senators bought latifundia, large estates, which brought more organized and profitable agriculture. These profits were mainly from middle class who were meeting the success in commerce. These changes were long-term processes that were undergone long before the wars. Through their interaction with Greeks, they began to adapt to some of their cultures. Their gods, farming techniques, and religious rituals were similar. Not only that, Romans learned literatures, art, and science from Greeks. For example, Livius Andronicus tr ansformed the Greek play into Roman play in 240B.C. The changes that were brought to Romans were not threatening but enjoyable and successful opportunities for them. The great intellectuals were found during this time and the influence of Greeks help them in many ways. Later, this became known as Greco-Roman culture...

Say Thank You to Friends With a Sentimental Quote

Say 'Thank You' to Friends With a Sentimental Quote Friendship, like any other relationship, needs to be nurtured. It cannot grow like a wildflower. To develop a good friendship, you need to be committed, and a word of gratitude goes a long way toward sealing bonds. Thank your friends for being there for you. Thank them for helping you rediscover yourself. Use these thank-you quotes for friends in cards and messages. On  Friendship Day, reach out to your friends in every corner of the world. Let them know that wherever they are, they will always be in your heart. Real friends are worth the time and trouble. As Oprah Winfrey said, Lots of people want to ride with you in the limo, but what you want is someone who will take the bus with you when the limo breaks down.   Richard BachEvery gift from a friend is a wish for your happiness. Grace Noll CrowellHow can I find the shining word, the glowing phrase that tells all that your love has meant to me, all that your friendship spells? There is no word, no phrase for you on whom I so depend. All I can say to you is this, God bless you, precious friend. Ralph Waldo EmersonThe glory of friendship is not the outstretched hand, nor the kindly smile, nor the joy of companionship; it is the spiritual inspiration that comes to one when he discovers that someone else believes in him and is willing to trust him. It is one of the blessings of old friends that you can afford to be stupid with them. EuripidesFriends show their love in times of trouble, not in happiness. Baltasar GracinTrue friendship multiplies the good in life and divides its evils. Strive to have friends, for life without friends is like life on a desert island... To find one real friend in a lifetime is good fortune; to keep him is a blessing. Yolanda HadidFriendship isnt about who youve known the longest... its about who came and never left your side.   Thomas JeffersonBut friendship is precious, not only in the shade, but in the sunshine of life, and thanks to a benevolent arrangement the greater part of life is sunshine. Ann LandersLove is  friendship  that has caught fire. It is quiet understanding, mutual confidence, sharing, and forgiving. It is loyalty through good and bad times. It settles for less than perfection and makes allowances for human weaknesses.   John LeonardIt takes a long time to grow an old friend. Franà §ois de la RochefoucauldA true friend is the greatest of all blessings, and that which we take the least care of all to acquire. Albert Schweitzer ï » ¿In everyone’s life, at some time, our inner fire goes out. It is then burst into flame by an encounter with another human being. We should all be thankful for those people who rekindle the inner spirit. Lucius Annaeus SenecaOne of the most beautiful qualities of true friendship is to understand and to be understood. Henry David ThoreauThe language of friendship is not words, but meanings.

Should capital punishment be suspended because of the chance of Research Paper

Should capital punishment be suspended because of the chance of executing an innocent person - Research Paper Example Abolition is becoming the norm and those who advocate for the death penalty face important challenges in the 21st century. For example, the United Nations and the European Union (EU) recently debated the legitimacy of the death penalty and world opinion is moving towards its abolition. The European Union, through its Charter of Fundamental Rights, has led the way and successfully banned the death penalty in all of its member states. Thus, if a country wishes to become a member of the EU and has the death penalty as a punishment on the books, that will need be overruled for the death penalty to become a member. This is just an example of how the tide is turning against advocates of the death penalty in the 21st century. Seeking to explore capital punishment and ask whether or not it is a good thing, the following will explore the deterrence argument for the death penalty and persuasively argue that the death penalty is not a good thing and should be banned. Furthermore, this paper wil l argue that lethal injection runs contrary to the prohibition against â€Å"cruel and unusual punishment† and because the consequences of the death penalty are irreversible, it should be abolished worldwide (The Death Penalty Information Centre 2009; Hood 3). From an ethical standpoint, advocates of the death penalty argue that the death penalty serves to deter criminals and thus is effective in preventing crime. According to the well-respect British Broadcasting Corporation (BBC), the consensus among researchers in the field is that the deterrent aspect of the death penalty has yet to be proven. Furthermore, a survey on the subject was undertaken by the United Nations (UN) in an attempt to look at the relationship between the death penalty and homicide rates. According to this published analysis, the United Nations concluded that â€Å"research has failed to

The Beatles recording catalog covers a wide range, to say the least, Essay

The Beatles recording catalog covers a wide range, to say the least, from the likes of Love Me Do (1962) to Revolution 9 (1968) - Essay Example These forms of life were reflected in their production of music with Hindustani, avant-garde and Western classical influences (Young 14). This period saw the Beatles redefine the meaning of rock and roll as a form of culture. Some of the American artists, whom they admired, such as Elvis Presley, became their inspirations and role models for the younger rock musicians. Consequently, the first songs that the Beatles wrote and recorded widened the musical range as well as the expressive scope of the music genre they had inherited. They used subtle arrangements, vocal harmonies, and clever touches in production (17). Additionally, they used elemental rhythm that was characterized by drumming. It added beauty and excellence to their songs. In the wake of the student protest eruptions in France and Mexico, the Beatles gave up their roles as global leaders of an immature youth culture. Nevertheless, they continued recording and releasing new music while maintaining their popularity that has remained unshaken ever since then. Apple was their record label that was launched in 1968, with the hope of nurturing pop art. However, they only created commercial failure and chaos. Nevertheless, the band continued enjoying extensive popularity. Abbey Road, launched in 1969, became the Beatle’s most-loved and best-selling album (19). The Beatles laid the benchmark for teen idol quality. Before their arrival, the pop scene in the United States was stale. However, the Beatles blasted the pop landscape with their exotic accent and queer looks. While Paul was the cute and adorable one, George was quiet and shy, Ringo was fun and goofy and John was smart and slightly dangerous (20). Their character traits covered all teen tastes. Also, their matching â€Å"moptops†, collarless suits, and Cuban ankle boots made their appearance uniform. Different from their competition, the Beatles controlled their appearance. Despite the fact that disrespect has existed for

Police Patrol Essay Example for Free

Police Patrol Essay Section 1 – Introduction Indeed, the safety and prosperity of local communities is dependent upon, in large part, a prevention of criminal activity.   It is in safe communities that businesses grow and prosper, people bring their families to live, and others like to visit.   With this in mind, the classic way to ensure that communities are free of crime is through the use of police patrol.   It is the police presence that has typically kept crime in check (Sklansky).   However, the financial cost of police patrol often makes such protection quite difficult to put into action.    In this research, the cost of police patrol will be examined through the discussion of the following article: Farrell, Graham, Erin Lane, Ken Clark, and Andromachi Tseloni. What Does the World Spend on Policing? [*]. International Journal of Comparative Sociology (2001): 59. Conversely, alternative methods of crime prevention, aside from the use of the conventional police patrol will be examined through the discussion of this article: Rubin, Herbert J. Economic Partnering with the Poor: Why Local Governments Should Work with Community-Based Development Organizations to Promote Economic Development. International Journal of Public Administration 23.9 (2000): 1679. Additional sources will be cited where necessary to ultimately make the point that while police patrol is important, it is costly, and there are other methods/resources that can be tapped into to complement the effectiveness of police patrols without exceeding budgets or overextending the ability of small police forces to accomplish what they need to accomplish. Section 2 The Main Points of the Two Articles Farrell, Graham, Erin Lane, Ken Clark, and Andromachi Tseloni. What Does the World Spend on Policing? [*]. International Journal of Comparative Sociology (2001): 59. The main point of this article are that internationally, in small and large nations alike, the total amount of money spent on policing and crime prevention totals in the hundreds of billions of dollars, and with that, the question of whether or not that money is well spent.   Additionally, the article discusses the role of civilians in the process of preventing crime, which reduces the burden on the conventional police patrol. Rubin, Herbert J. Economic Partnering with the Poor: Why Local Governments Should Work with Community-Based Development Organizations to Promote Economic Development. International Journal of Public Administration 23.9 (2000): 1679. In close relation to the first article, this article makes the point that among other governmental organizations, local police agencies should work with community-based, civilian organizations to achieve the goal of fighting crime, which is one of the main reasons for the existence of police patrols themselves. Section 3 Comparison and Contrast of the Two Articles The two articles chosen for this research do in fact possess similarities and differences which, ironically, all contribute to making the point that police patrols are effective and necessary, but would not be effective, and indeed cannot be effective, if they are overburdened by too much work for too few officers, or if the police organizations are unduly restrained by a lack of economic resources. First, the Farrell article weighs the cost of police patrol against the results that are obtained for the money that is spent.   Far from saying that police patrols are ineffective, the article says that overburdened police patrols are ineffective, and therefore, in lieu of money that does not exist, police patrols should be aided by community/civilian resources whenever possible. Following on the heels of the first article, the Rubin article makes the very important point that local police agencies, if faced with a lack of funds, should work more closely with community organizations in order to achieve effective crime prevention and apprehension of criminal offenders after the fact. In a roundabout way, both articles do in fact make the same point; if police patrols are to be effective in the future as they have been in the past, they will need some help.   The answer is not to overextend patrols or to cut them due to underfunding, but rather to collaborate more closely with the community for the mutual benefit of both.   The modern police force faces challenges that those of the past did not; increasing need for diversity in police forces, additional personnel because of the increases in crime, and population increases make the scope of the traditional police patrol much more complicated and expensive than ever before (Sklansky).   Also significant is the huge cost of the processing of criminal cases in courts of law due to the increasing complexity of criminal law (Frodsham) Section 4 – Conclusion Based on the analysis of these articles and accompanying additional resources, the conclusion has been reached that police patrols are very effective, if and only if they are either properly funded or if they are assisted by civilians and community organizations in the absence of adequate funding.   Therefore, in conclusion, police patrols should be continued, and should be supported by communities if they are to continue to properly function.

In this essay I will compare the presentation of family in digging

In this essay I will compare the presentation of family in digging with at least one other poem in identity. I have chosen to select Follower. The title of the poem Digging could refer to turning over soil for planting or harvesting, or digging deeper to uncover some sort of treasure. Alternatively the poet could be thinking of digging up the past, or uncovering some secret hidden in the past. The poem is written from the poet’s perspective and there is no doubt that this poem is about a writer for in the opening lines we learn that: ‘Between my finger and my thumb The squat pen rests...’ The poet is writing in his room which is upstairs and overlooks the garden. His attention is caught by the ‘clean rasping sound’ of a spade digging into the ‘gravelly ground’. The poet looks out and sees his father digging as he has done for twenty years. Heaney describes his father with great admiration for his strength and skill as a farmer. The poet reflects ruefully on the skill that his father and grandfather possessed with a spade. He is slightly in awe of them as he celebrates their skills and he regrets his own inability to wield a spade. The careful, deliberate, way his father cuts into the earth with his spade makes digging for peat sound like a skilled craft: ‘The course boot nestled on the lug, the shaft.’ When the poet describes his father uncovering the potatoes he uses alliteration again in ‘tall tops’ and ‘buried the bridge edge deep’ to capture the sharp, precise sound of the spade entering the soil. When the poet hears the sound of his fathers spade digging he lets us hear it to in the word ‘rasping’, an onomatopoeia, and in the hard alliterative sound of ‘gravelly ground’. In digging the dis... ... him the child: ‘Fell sometimes on the polished sod; sometimes he rode me on his back.’ This conveys to the reader just how close the relationship was between father and son but it also shows how following him was not always easy on the rough ground. Now he is grown up though it is his father who is the follower and he now keeps stumbling and ‘will not go away’ Even though the word ‘love’ is never used in the poem, it is obviously the word that best describes the basis of the relationship existing between Heaney and his father. The poem is very much a personal experience, but it has a much wider significance relating to any kind of hero – worship by a ‘follower’. Now that he is himself an adult, Heaney acknowledges that the father he hero worshipped as a young boy has grown old and needs as much tolerance and patience as he himself once showed his son.

Business Environment Essay

Recruitment and retention The need of recruit- There is been a new position arisen for Customer Service Executive in Buffs Supplies LTD. As now they have a website developed, there is a need of person who can run the website effectively, and make a very good use of the website to help the business to offer a good and improved service for their customers. Job description- is there to provide a clear understanding of the job details for the people who are going to apply. It outlines the things that he/she will do during his/her employment and it outlines the things that employer wants from the employee. So that Job description should include the following: * The job title/type * Position of the employee, who they will report to * The location * A summary of the job’s objectives, * Main purpose/duties/responsibilities * Pay levels, and any potential increase, benefits, uniform/dress code * Hours/ holidays * How to apply and deadline for application I’ve designed a job description document (please see attached document) for Buffs Supplies LTD to assist my manager. Person specification- gives a better understanding of what kind of person that certain company wants for the job, and to identify the knowledge, skills and ability to require to do the job as well as to fit within the company. It should include the following: * Educational/ qualification- it is essential for professional jobs like lawyers, accountants as it is directly connected to their performance as well as they should know what they should/ should be doing. If you don’t know the law you cannot work as a lawyer, simple! * Experience and training- you may need to be experienced to be able to do a good job for your role and it’s likely for employers to specify length of time of experience on their job description. A good thing of being experienced is you may not need a qualification to do certain jobs if you are experienced. * Personal interest/ attributes- it’s helpful for both parties to understand each other as it shows the requirement of people’s character for the job role. Person’s interest may relate to the job role, for example if you are not comfortable with approaching to stranger, you may not be suitable for jobs like sales person who deals with customers face to face as part of their job role, if you enjoy talking to people you might enjoy the work and motivated to be at work, meaning that success will be a closer for you. I’ve designed a personal specification with my job description for customer service executive. (Please see attached sheet) Different methods of advertising a job There are number of method that you can use to advertise your job vacancy arises. It helps the company to reach targeted group of candidate and it might also depend on the people who will be your candidate to choose where you would like advertise the job vacancy. First of all you will need to have a good job description to help the candidate what you’re looking for. I’m going to write about different methods. 1. Internal Advertising- you can employ people within the organisation instead of getting some one from outside. It might be cost efficient as you might not have to pay for recruitment agency to advertise your job, when you can put it on your company’s website, employee’s board, send internal e-mails to everyone and even put it on company’s facebook page. It is useful because if someone wants to climb to the ladder, they can do so by applying for the job vacancy. 2. Online- you can advertise it by online through job website’s such as Monster, Job Centre website etc. Advantage of online advertising is you might be able to reach a lot of people and they can search by location, industry or job titles they wish to apply. 3. Recruitment Agency- you can also advertise it through these agencies with a small charge. They will advertise the job, maybe create the job description according to the company needs and asses the applicants to ensure they meet the minimum requirements. It might be useful for them if the company needs a staff urgently they can quickly find someone to cover as they have a lots of member who are seeking for jobs. they also 4. Newspapers- this is a offline choice you can advertise it on a local newspapers to let the local know about the job vacancy. Importance of staff retention I think recruiting a new staff is an expensive, because you will have to advertise the job, do the search on the applications, interview them individually and also once you got the right candidate you will have to train them from the start pointing every single fire points etc. Instead of going through all these you can try to retain the staffs you already has so that person is already know the company’s style and people so it will be easier for him to work/deal with things. It is good for the company image and reputation to promote people within the organisation. If someone got hired and leaves after a month It will cause a problem, because they will have to do the recruitment process all over again and spend money to recruit the person will be a waste. Existing staff might be overworked so it will lead to unhappy employees and they will not perform their best as they’re tired of long hours and covering for someone else. However, businesses can avoid this situation by retaining staff as if the person stayed within the organisation and got promoted it is likely for the person to stay longer and work more harder as he will feel he is achieved something after working for the company. Ways of improving staff retention rate Businesses calculate to see how long their staffs are tending to stay with the company using the following formula. Number of staff leaving a year 100 Average number of staff employed that year This formula helps them to identify any problem so that Human Recourse can act on it to research what is going on by preparing surveys for staffs to complete or organise an open meeting with their staffs to know exactly what is going on, what is that they are happy and not happy with, so that they can act on it straight away. Reason to have high rate: this is when employees are not happy with the work they do, or the environment they work with, or even the management they are working for. It could be anything to be not happy as human expectation is increasing with the technology. However, employers should provide the right facility with the right motivation to keep the employers happy and juice them effectively. Ways to avoid these situations: to improve the rate you can do all sorts of things like showing them that they (employer) really care about them by listening to what they have to say, support them with their life, or organise some outside work events like weekend bowling competition to help them work closely with each other. Make the work place more challenging by doing competition with a price, a little investment won’t bring down the company, in that way work place might be more interesting and staff will perform better. Motivation is a key thing to get a better out of the staff and keep them within the business as well. b) Describe main employability, interpersonal and personal skills required by the new customer service executive. Organisations often look for people who are skilled or experienced so that it will be easier for both parties, from the employers view it helps them to replace the worker quickly and it may save some money as there might not need of training for example if he is trained as first aider, and the job requires to have a qualification the company does not have to train the staff who already has the qualification for it, from the employees part of view it might be easier for him to do the job and as he is experienced he will have an idea of what he is expected to do, and will be paid as a full employee, I mean some organisations pay lower wage for those who are not experienced enough. Employability skills: this is the basic skills that are needed to get, keep, and do the job. It is necessary for the candidate to have or knowledge these skills as it can be transferable during the employment as they go up the ladder in a modernised environment. It includes the following: 1. Qualification/ Previous experience in similar role and industry You may not need any qualification for some profession, but you will need your GCSE or NVQ qualification for some job roles for example if you are seeking to work as waitress as such, you may even not need any qualification as long as you are experienced enough or maybe your employer will provide a full training to do the job. However, for professions like accountant and lawyer or higher positioned job role which requires specialised skills/ qualification, you will definitely need not only GCSE but at least a Bachelor’s Degree to be considered in your application. According to my study book I’m on the right track to develop and educate myself further. Having an experience in similar role is always a bonus for employers and it is more likely for employers to consider those who are experienced and it is important that you mention it on your CV or letter indicating that you have worked in this role before. However, previous experience in similar industry is very beneficial for the employer, because they can get information about their competitors as well as an idea of how they worked to be more effective so that they can walk in a same level of their crowd. For example when I applied for a job in Harry Ramsden, I’ve put on m CV that I used to work in McDonalds, so I knew that I would definitely be invited for an interview so I did, on my interview they asked me that how McDonalds motivate their workers to stay with the business longer as I worked there for quite long time, I said to the lady that if you hire me I’ll tell you how they did it, and she smiled at me and welcome aboard! It shows that it is useful for the can didates as well as the business. 2. Knowledge of product/services This is one of the must have knowledge. For example you will obviously need to know about your product if you are a sales person, you should have a good knowledge of what you are going to sell. If you don’t know of your product, you can’t possibly persuade to sell it to different person. 3. Effectiveness in meeting personal and team targets As every business work towards achieving their aims and objectives, you must be able to meet targets to do so in the first place. You should clearly indicate if you have met any previous targets during your previous employment and any achievement, improvement you have set as a target for yourself past years, showing that to an employer will help you to get the job and it shows/proves that you are able to meet targets because of your previous achievement. 4. Ability to observe and raise professional standards There is a quote I know from my country it says if you work your hands hard, your mouth will also work hard, which means if you work hard, you will be able to feed yourself, same as that if you work hard and have a great attitude towards you work then you might get a reward/promotion. In business you are a professional, so you have to be professional to people taken be considered seriously and every organisation have a set of standard which you should meet. Personal skills: Everyone have their own character and attitude from their childhood. It might be difficult for some to change that in a day because of the job you are doing, but for some it doesn’t matter as you can learn them from others or on your own. Basically if you have the right attitude that the employer wants, it will attract the employer towards you as you are the right candidate for the job. For example if you are a kind, understanding, a good listener and most importantly patient and calm, then you are suitable for jobs like carer or consultant as the job itself requires you to be calm and a good listener as you will be hearing all kind of things and dealing with the public. A personal skill requires you to have the following: 1. Patient and hard working Patient is a very difficult thing that human being can face in difficult situations. I would consider a person who is very patient is a very calm and collective person. For some jobs you will have to be patient and calm at all times, if you can do that employers are very like to keep them as it is difficult to find these kind of people in our society and I believe making your business successful is hard work and them patient. I mean you work very hard to build your business, and it might not be success as you want it to be, so you will have to be patient to drink the juice of your fruit you plant. 2. Team work Ability to working as a team or a part of a team is essential for you and for your employer. If you are a people’s person/ easy to get along with people you might/can be a good team player as it is all about communicating and understanding each and everyone one of the team players. Employers will always look for a people who can work with the team as if you have a say of different people you can get the work done quickly and more effectively, because the things you don’t know, the other people might know so it is better for more brain than only one. Interpersonal skills: this is the skill that how you approach or deal with people and also how well you communicate with others. Customer Service Executive Employee Skills: Personal Skills: Interpersonal Skills: * Good written and spoken skills * Good IT knowledge * Previous experience in customer focused environment * * A good team player * Problem solving * Hard working * Friendly * Professional * * An excellent communicator * Good with people * c) Assess the importance of employability, interpersonal and personal skills in the recruitment and retention of staff in a selected organisation. I’ve chosen The Manchester College to assess in this task; I think The Manchester College is the largest college in Manchester and in the UK. It is important for the college to consider employability and personal skills when recruiting staff as it is an educational institution, I believe the teachers should be educated as a teacher and also the subject of their own to give their students the best knowledge possible. If the college needs to hire a new staff they should consider to hire experienced staff to save that money to put towards the existing staff training, bonus for those who worked overtime during the recruitment process, so that people get rewarded after the hard work they’ve done for their organisation, in doing that college manages to keep their staff happy, that means it is likely for them to stay within the organisation longer. To work more efficient college can carry out a skill auditing to identify the skill gap within the organisation and decide whether to hire new staff or train their existing staff. Communication is the key skill that college needs to have to be able to understand their student and their needs, so it is essential for their staff to have strong communication skills in written and verbally as it is a large organisation people will need to communicate in writing. Employees of the college should be presented and act in a professional manner, so that student and teachers will be look separately. Employability skills will be required for teachers as they have to be qualified in certain areas, whereas administrator of the college will not need to have a qualification if she/he is experienced enough. Task 2 a) Select an organisation and describe the main physical and technological resources that are involved in the running of your selected business. Physical resources – this is the things that business can use to run their day to day activities includes machinery, buildings and facilities. For my chosen organisation The Manchester College, it is very important for them to use all the resources to run effectively. They are number of main physical resources which needs them to run the business. 1. Building and Facility Building of your business may play an important role as you might not think, it is very important for businesses to have to well presentable building as it is effective in many different way. For example in my country there is a bank called Coin and the building is round and gold coloured. Anyone who saw that building will know it is a bank and will go straight to it as it is located near the airport, foreigners will have to get their money changed before they take a taxi etc. I think the prettiest campus of The Manchester College is Openshaw and it has a lots of facilities that is available for students and staffs to use such as IT suites for multimedia students, an award winning training restaurant, workshop for construction, engineering and electrical students, hair and beauty salons etc. I think the facilities that are available for student and staffs are amazing and it will be very useful for students to use these to improve their knowledge on things that they are studying. 2. Materials and waste The need of materials will depend on the business type as they all use different things. For my chosen organisation they are likely to use papers, computers, printers, pen, pencil, projectors and all sorts of office equipment as they are small teachers’ offices. Businesses should keep a close eye on what they waste, if you do that it will help them to cut costs and work more environmentally friendly. 3. Plant, machinery and equipment Businesses spend thousands of pounds on equipment and machineries to work more quickly and efficient. It is essential for them to have them and an up to date one as it helps the business run smoothly. For example teachers at The Manchester College use projectors to make it more easier for students to read or see what the teacher is teaching, and we have a library with computers which students and staffs can use to do their work. 4. Security, insurance and emergency provision I believe The Manchester College follows the Health and Safety act as I’ve seen the fire exits and there were . Also they must have the policies and provisions if there is an event of fire, there must be a staff who are trained to lead the way or make way for people in that event to keep them calm and put them in the right direction, and the people who have come to study/work to the college should have had a training or at least shown the fire exits or false alarm to see if the fire alarm works and to people know what to do in that event. All the building must have insurance against things like this to ensure the building and the employee/customers are protected, so that in any case of accident the insurance company will pay for the person who is injured or pay money to the person’s family in the event of death. Technological resources- are not only computers and printers which can be treated as physical resources. There are four main areas: 1. Intellectual property This is the right to own ideas and have a right to concerning what happens to them, if the one of the staff has new idea that no one has the business can protect it from others to use it so that business will only benefit from this idea to make more profit or attract more people. For my college if one of the teacher/ advisor got a new idea of having a nursery on site which can be paid by day and any student/employee can give their child it would be a good and new idea as it enables students with children to study/work and easy to bring her child to the place they study/work, and the business protected it, only The Manchester College can use this idea to bring in more students. 2. Accumulated experience and skills This is an experience gained over a number of years when a person has come across lots of different issues to do with the job. There is a good side and not so good side by keeping employers for a very long time. Of course, it will be worth if the employee is the brilliant one, if so the level of experience will grow. Not so good side is if it the experienced staff is not handled carefully, it may result that you will have to pay more for them or give them a special condition whereas you can hire a new staff with the same or higher skills and pay low wages. For my college I think the employees are likely to stay longer and I think teachers are feel privileged when the student comes back to her/him to show what they have got out of their education that is gained from the teacher and college. 3. Software licences, patents and copyright I believe The Manchester College bought a license from Microsoft to use their Microsoft Office Pack as it will cost them cheaper than buying it individually and install them on computers which they have a hundreds and thousands of them. So it is enabling them to use it unlimited with a one off payment. Often it is allowed for businesses to do so, not for single person/public. Patents and copyright has always been tricky to protect or should I say difficult to prove the person who stole it, because people may copy the whole idea and change the name of it to pt it on the market, so apparently it is different as it has a different name and maybe slightly different, but if people see it they won’t even recognise or know the difference. I remember one girl was selling a hoody with the logo of the college without permission from the college back home, so the college found out and they fined her parents as she was not an adult herself. b) Explain how the management of human, physical and technological resources can improve the performance of your selected organisation. Human Resources Every activity is carried put by human at The Manchester College and other businesses, so it is essential for businesses to have the right source of people to work towards their main aims and objectives. They must improve/ update their Human Resources to work effectively. I believe that my college try to manage its human resource at the level of standard as the best to provide the better future and education for us the students, considering the highly professional staff they have in my college, they hire the best possible staffs with ability and interest to care for students, so that staff will have better understanding of what students needs, also they train their staff accordingly with the new technology’s or hire new staffs who have new skill which can be introduced to the other staff. To do those things there is department especially designed to do that job. Their main job role is to manage and control the employees in the college, meaning hiring a new staff, train the existing ones to improve their employer’s ability to have the best source of employees. To manage its staff successfully the college tries to keep the existing staff as it is beneficial for the college as longer the staff stays, college won’t have to advertise jobs and train them which costs money for them to do that, instead of spending money on new person who is starting as an entry level, the company invest in their people who have stayed with them on the long run so that the employee will feel that they belong there and work more harder. Team work is always important for organisations like Manchester College as it is very large organisation and everyone have to work as a whole to get the work done, to improve team performance organisation do things like group activity, staff meeting and staff day out to make them closer so that they work with each other more comfortably, if they work closely the organisation will benefit from the use of full staff performance and things will go quicker and smoother, so that they can move forward to their next objective. Physical Resource If the college have a good facility for students, it can attract more students and people would be looking to work for them as basic standard of facility needs to meet and higher would be an advantage. It also important for them to use these facilities with its full use and keeping them up to date as the things are developing very fast and things are getting out of fashion quickly. For example if the student had learned Microsoft Office 2003 in their IT class by the time they finish their studies and find work would be 2007 and he might struggle if the new employer has the newer version and he doesn’t know how to use it properly even though it is similar to the older version, he will not get the all the benefit that the software is offering. Technological Resource As the college uses a lot of paperwork and papers, it is crucial to save them as they need to be used for hard evidence, however I would like to suggest that teachers can send their assignment brief to student e-mails which college have provided for them it saves the trees and we are going to be use the e-mail which is one of the facility college improved last year and I think we are not making a full use of it and it feels it might be waste of money to have e-mail address and not using it, to motivate students to use their e-mail college can put their names instead of student number which will look more real and nice, and not allow to have an access to any other mail service in the library so that student have no choice but to use it properly. If we can do that we will reduce the use of papers and use the facility which we don’t use. Task 3 a) Describe the sources of internal and external finance, available to Barney’s business. There are two main ways that business can access financial resources: 1. Internal sources ( within the business) This is the money you can get within the business: Owner’s savings- I believe Barney has some money for himself if he is thinking to start a new business, because it’s the owners who are often invest in their company to cover the setting up costs. It might be the only source they available immediately for them as for sole traders like Barney, banks or other financial institution unlikely to offer a loan as there is too much risk involved, and if you have that kind of money it is really good for the business as you will not have to pay it back by monthly or pay an interest. Capital from profit- this will become available after the business set up and operating. Once they have run for certain time, they may make some profit to invest into the business to run or buy more stock or buy new machinery to grow the business 2. External sources (outside the business) There are number of different external sources that business can get money from to help them to set up or invest in. Banks- they can offer loans, overdrafts and business account to businesses but you will have to have a good business plan to get it. Loans are not easy to get and might not be a good option for small business as you must pay it back with interest in certain amount of time and if the company goes down the owner will end up with huge debt. The choice I would suggest is the overdraft for him as it is flexible and you won’t have to pay a penny unless it is used, there are some banks who offer interest free overdraft, if you can get it will be a win! Friends/Family- you can always seek for help from your friends and families and you can even offer them a share for return of their investment or just borrow some money from them to put towards the business if they are nice enough. I would say it is the best option of borrowing money as you don’t pay interest and it is your family they will not give you to court unless you run with their money. Government grants- these are available from the EU, national/local government. A grant is money you can receive as a business man; a good thing about it is that you don’t have to pay it back. If Barney falls under the age group of 18-30 he can get a low interest loan from Prince’s Trust. Task 4 (a) The purpose of budgets, and how they can be used to monitor and control the performance of Barney’s business, including, the monitoring of actual performance against budget and the use of variance analysis. Budget is a written plan with spending which will occur and a revenue that is need in the future to cover these costs. The purpose of it is it gives you clear understanding of what to expect to spend/receive in the future (coming year) to prevent or act any crisis before it happens. It also can be used as a communication between the employees to understand the objectives of the business and work towards it. For owners they can see how well their managers managing the budget plan and performance of them. Budgetary control 1. Set objective for Barney Objective for Barney could look like this * Do a business related course * Get information on government grants * Find any other fund that is available to him 2. Set a plan to how to achieve these objectives He can start of with: * Do a year course in business related or hair styling course to have a better understanding of how business operate * Design business plan to show it to the banks and to apply for government grants * Get advise from people who are in the same business as his to find out what needs to be done orderly * Do an online research on advise and support from government websites to collect necessary documents to apply for government grant * Hire someone to do research on the market things like where to open the salon, and what kind of people lives in the area, and what is the average income for people in that area to help to set a price etc. 3. Prepare the plan You should produce a budget plan to attach it with your business plan to show how much is going to cost what and how you can manage to pay for it etc and you should compare it with the actual figure to analyse the situation of what has gone wrong or right and then you can take some action to prevent it in the future and more experienced on the next budgeting. Task 5 a) Study the contents of the profit and loss account and balance sheet for Wansbeck Motors Ltd and give an account of the worthiness of the business by explaining the purpose of each element. Purpose of balance sheet- is important as it shows the value of the business. * Assets things that business own * Liabilities ( debts a business owns) * Equity (the amount invested in the business) Purpose of profit and loss account- it shows how much money business making and how much money they are losing and you can identify it by looking at the profit and loss account to do something about it.

Introduction to Investment Appraisal Techniques

Firms throughout the world expand by starting projects and carrying out investments in different industries and sectors. An important building block in these investments is the analysis and later the evaluation of these projects on the basis of economic, cost and financial data. Investment appraisal techniques provide the financial data and also help managers determine the financial viability of each and every project under consideration. Concepts Related to Investment Appraisal MethodsAlmost all appraisal techniques are based on certain building blocks. These building blocks require estimations and forecasting of present data into the future. For instance future growth rates and interest rates need to be predicted in order to calculate the cost of capital for different projects. Similarly another important estimation is related to the cash inflows and cash outflows for a particular project. This requires the project evaluators or analysts to come up with accurate forecasts for sales , costs and other operating costs.Firms also need to look at the useful or life cycle of the project because that will determine the total net cash flows for a particular project, the time period will also tell the project evaluators about the time horizon of the project so that other economic and market factors could be considered as well while making the decision. Firms also need to plan the type of project evaluation techniques that must be used by the evaluators; for instance with projects that have a short-life span the Pay-Back method should be used to compare the speed with which each project is providing the initial investment.Many of the appraisal techniques must be used together to come to conclusions because of the way the data is presented to evaluators. For instance if a project is giving high returns in the later years but the overall average return is greater than another project that is giving high returns in the initial years than the evaluators might select the lat ter project because it is less risky. Important Investment Appraisal Techniques Pay-Back Period: This method simply calculates the time it will take a project to earn back the amount of money that was initially invested.This technique is extremely important in the comparison of those projects which have similar total life but varying cash flows throughout the life cycle. For instance in a scenario where interest rates are rising then evaluators would want to go for a project which has a lower Pay-Back period. This is because as interest rates increase the cost of capital will also increase and the real value of the returns will fall as we move into the future.Net-Present Value: This method discounts back all future cash-inflows and cash-outflows to the present values; the critical factor in this method is the determination of the discount/interest rate used to bring back the future values to the present. The important thing with this methodology is that it allows businesses to calcu late the real return that they will earn from the project i. e. businesses factor out the inflation or the nominal return that they might get from a project.Accounting Rate of Return: The ARR method provides the evaluators with a percentage that shows a return on the invested amount: say for instance if the ARR is 8% then the project is generating 8% returns annually on each dollar invested. This method does not discount the cash flows but it is helpful in the sense that it explains the potential of the project to generate enough cash flow so that a comparison can be made with other projects on an annual return basis. Internal Rate of Return: This method gives the evaluators with a percentage that shows the projects achieving net present value equal to zero.Essentially, the method calculates the rate at which the projects future calculated return (NPV) is equal to the initial invested amount. This method is extensively used by companies that plan on implementing large-scale projects . This rate gives evaluators an idea of what sorts of costs of capital is acceptable and at which levels or rates can we expect a profit. Value Addition from Appraisal Techniques The appraisal techniques discussed above are an extremely efficient way of substantiating projects and comparing the viability of different projects.The fact of the matter is that when firms want data for different projects while deciding which project to undertake they must objectively evaluate each project and the appraisal techniques provide an effective way of calculating financial data which can be used for analysis. Project Annual Net Cash flow Initial Investment Cost of Capital IRR NPV 1 ? 100,000 ? 449,400 14% A B 2 ? 70,000 C 14% 20% D 3 E ? 200,000 F 14% ? 35,624 4 G ? 300,000 12% H ? 39,000 Calculations for A, B, C, D, E, F, G, H The four projects have a useful life of 10 years. For project 1: Total Cash flow for 10 years: ?1,000,000. IRR: NPV= -? 449,400 + 100,000/ (1+R)1 + 100,000/(1+R)2 +†¦+ 100,000/(1+R)10 = 0. A = 18%; IRR = 18%. By using the trial and error technique we calculated the IRR to be 18%. NPV: -449,400/(1+0. 14)0 + 100,000/(1+0. 14)1 + 100,000/(1+0. 14)2 +†¦+100,000/(1+0. 14)10 = -449,400 + 521,611. 56 = 72,211. 56; B = 72,211. 56 For Project 2: IRR: NPV = -Initial Investment (C) + 70,000/(1+0. 2)1 + 70,000/(1+0. 2)2 +†¦+ 70,000/(1+0. 2)10 = 0; C = ? 293,474. NPV = -293,474/(1+0. 14)0 + 70,000/(1+0. 14)1 + 70,000/(1+0. 14)2 +†¦. + 70,000/(1+0. 14)10 = 71,655; D= ? 71,655For Project 3: Annual Net Cash Flow: IRR: NPV = -200,000 + E/(1+0. 14)1 + E/(1+0. 14)2 +†¦. + E/(1+0. 14)10 = 0; E = ? 38,343. Cost of Capital: 35,624 = -200,000 + 38,343/(1+F)1 + 38,343/(1+F)2 +†¦+ 38,343/(1+F)10 ; F = 11. 00% : through trial and error we calculated the value of cost of capital as 11. 00%. For Project 4: Annual Net Cash Flow: 39,000 = -300,000 + G/(1+0. 12)1 + G/(1. 12)2 +†¦. + G/(1. 12)10 ; G = ? 60,000; IRR (H): NPV= -? 300,000 + 60,000/ (1+R)1 + 60,000/(1+R)2 +†¦+ 60,000/(1+R)10 = 0. H = 15. 1%; by trial and error method we calculated the IRR of the 4th project as 15.1%. Project Selection Based on Available Data The investment techniques that have been used to evaluate the 4 projects have given us some important factors to consider before making the final decision. In light of the data available we suggest that project 3 should be chosen because firstly the initial investment is the lowest amongst all the four projects. Secondly another important factor is that the difference between the cost of capital and the IRR is less than some of the other projects more importantly the IRR is 14% which is the lowest amongst all the four projects.This means that if project 3 is pursued the company the is likely to achieve quick returns and even if the performance of the project is not outstanding due to external factors the company can make substantial returns from the project. The critical factor is that project 3 can b ring in returns far more quickly than other available projects as any returns beyond the 14% mark would be real returns on the investment. Another significant factor would be the saved money from the initial capital that can be used for other projects with similar or even better returns prospects.The cost of capital for this project is also the lowest amongst all other projects; this is also an indicator that change can be absorbed by the company. With project 3 we see that the annual cash flows are amongst the highest if we use the annual cash flow/ initial investment basis for comparison between all the four projects. This also indicates that project 3 is more viable than some of the other projects such as project 1. The only criticism of project 3 is that the gap between cost of capital and IRR is smaller than let’s say from project 1 or project 2.This creates a potential problem if and when interest rates start to increase then the project might become non-profitable in t erms of real rate of return. Conclusion The investment appraisal techniques have become an essential methodology to solve and answer critical questions when it comes to selecting major expansion projects. When companies go to venture capitalists or other financial institutions they must fulfill certain criteria before being given the amount of money they are looking for.Even in the investor industry most investors are required to provide there rate of return requirements before companies or other financial institutions could make tailored products for the investors. It must be emphasized here that companies must understand that other economic data is crucial in relation with the financial data that these appraisal techniques provide. Bibliography: The Institute of Chartered Accountants England and Wales, Investment Appraisal Techniques, viewed February 5, 2010 < http://financial. kaplan.co. uk/Documents/ICAEW/MI_Ch3_p. pdf> Schuster, Northcott, Gotze, 2008. Investment Appraisal: Met hods and Models, Springer-Verlag Berlin Heidelberg Martina Rohrich, 2007, Fundamentals of Investment Appraisal, Oldenbourg Coursework4you. co, Advantages and disadvantages of different appraisal techniques viewed February 5, 2010 < http://www. coursework4you. co. uk/essays-and-dissertations/finance-and-accounting/investment-appraisals/P_F_61_Advantages_and_disadvantages_of_different_investment_appraisals_techniques. php>Course Work 2 Introduction: The dynamics of any industry determine what factors will impact the demand and supply of a particular good or service being bought or sold in that particular market. Some of the major factors that affect the demand for most kinds of products or services include: consumer tastes, income levels, availability of substitute goods and their prices, availability and prices of complementary goods, future price expectations and the general level of literacy of the population and population growth.The other aspect of any market would be the supply side; how do the supply side factors impact the market for goods or services. For instance some major factors include technological advancements, cost of production, the number of suppliers and regulatory framework. A combination of these demand side and supply side factors determines the prices that markets ultimately charge from consumers given that the markets are allowed to function in a free market setting. Technology Market: In particular the Computer MarketWhen we discuss the computer market in isolation we must understand that it is affected greatly by the overall technology market which plays a critical role in determining which new products and services will be offered by these computers and how will these computers be manufactured in the future. Technology has revolutionized the way we do business and other activities around the world. A significant contribution of technological revolution is the machine we call: a computer. From the time of the first computers and up til l today we have witnessed remarkable change.For starters let’s just talk about the change in size of the computers. The point here is that ever since the advent of the computing machine and later the full fledged computer we have since tremendous amount of changes that have occurred along the revolution. These changes have had an impact on both the price of the computer and also on the cost of production of a modern day computer. Demand Side Factors The growth in different technology products such as hand held devices, laptops, desk top computers, I-pods, I-pads, E-books, and PDAs are some examples of what the consumer of today’s world has been buying and accepting for some time.The important factor here is that most technological products are not market oriented rather they are product-led or developed with a perspective of generating enough interest and demand from the market as opposed to the idea of providing products which are required by the market. The demand fo r computers in specific can be divided into two broad categories firstly the demand from the corporate world or offices and secondly from home users who demand desktops. When companies around the globe started to employ and use desktop computers in the 1980s and 1990s; one could see a revolution taking place that would forever change the workplace.These companies converted there existing manual operations on to computers and resultantly we saw dramatic changes in efficiency levels and the ability of companies to become more productive increased many folds. (Samuelson, 2005) This change in the way companies work led to computers becoming a need for majority of the companies in different sectors such as manufacturing, services and primary related industries. The computers, especially desktop computers had become a necessity for companies by mid-90s and onwards. This factor had made computers an important part of any firms capital requirements.(Samuelson, 2005) As far as the households were concerned computers soon after they were being mass-produced in the 80s become a necessity because of the change in the societal factors and requirements at workplace and schools demanded households to have computers at home. During these similar times (80s and 90s) income levels of the middle class households also increased on yearly basis. This was especially the case in the developing countries such as India, China and Brazil. The income levels were also rising in the developed countries which also warranted the increase in demand for computers.We saw that through the 1990s and 2000s the demand for complementary goods and services to the computers also increased. For instance the internet warranted the need for routers, wireless networks and other devices that were mandatory for office work and households. Similarly camera equipment that could connect them to PCs, mobile cables and other many products and services that were used in conjunction with the PCs were being increa singly demanded. We also saw the strength in the demand for substitutes and a consistent fall in their prices.For example a direct substitute of a computer is a handheld device which could be used for most of the purposes that a computer might offer. Even though these substitutes were available yet people ensured that they have at least one personal computer. This strength in demand is a result of the many features that a computer provides over some of its substitutes such as printing options, scanning, and video conference and so on. These added advantages and features have made computers an absolute necessity for the modern home.Another important factor that has played a critical role in increasing the demand for computers is the future expectations of technology and uncertainty. Because people feel that in the near future more emphasis will be given on efficiency and productivity it is imperative to keep up to date with the present technology. The combination of all these factors have created a scenario where by computers have become a part of the daily life of all individuals of the modern age. The internet has only helped the cause of the computers and we see that computers are an essential part of the workplace as well as the home of a particular individual.Supply-Side Factors The technological leap in the latter half of the last century has changed the way work takes place in a typical office of a manufacturing plant today. The reason is simple: the computer and technologies related to the computer. Not only have computers made it easier for companies to make products faster but they have also made companies more flexible and technology hungry. The supply of computers has been increasing at a great pace not only because of high demand but also due to technological changes that are taking place at all times.Between 1990 and 2002 there was a large decline in the prices of computer chips; this in part explains why computers prices were still falling even t hough demand continued to rise during that period. An important factor to understand here is that after the initial increases in the demand in the early 90s soon there was a surplus scenario in the chip market secondly, the rapid change in technology meant that older machines were quickly becoming obsolete hence pushing the prices even further down. (Lipsey and Chyrstal, 2007) Source: http://www.oup. com/uk/orc/bin/9780199286416/01student/interactive/lipsey_extra_ch03/page_01. htm In the diagram above we see that the prices of chips continued to fall between 1990 and 2002 except for the 92-95 period when the prices actually went up slightly the reason for the rise could be explained as the shift in the demand curve to the right as a result of the increase in the demand for complementary software that required high speed computer usage during this time; such as multimedia programs or other gaming and educational programs.The decline in the chip prices also explains the fact that cost of production was also declining rapidly during this time and that more and more suppliers of computers were entering the market. This increased competition for customers meant that prices had an even bigger drop. The increased competition also meant that firms that produce computers try to compete on cost as well as brand image. In an overall analysis of the supply-side of the computer and technology market we would say that prices have had a consistent downward pressure because of declining cost of production and a constant and rapid change in technology.There are a number of other important factors such as the availability of other important devices that have caused the prices of computers to fall down such as cheaper motherboards and RAMs. (Lipsey & Chrystal, 2007) Competition is also an important factor in determining the quality and prices of products such as computers. We see that competition has impacted cost of production by a large amount; many firms that manufacture comp uter and related devices have introduced more and better technologies that are cheaper and faster in processing data.In a lot of ways the market expects and demands computers which are cheaper and faster as we move into the future. This is because businesses and individuals know that computers are meant to reduce the time taken to complete work and achieve this objective in a cost effective way therefore more and more people and businesses demand cheaper computers. Market Scenario: Demand and Supply The market situation is such that the production of computers and the pace of technology have outpaced the overall growth in demand for computers.More importantly the increase in the demand for computers has been in phases when a shift in demand has caused a slight increase in computer prices. The decline in prices is also evident because of transfer of technology amongst different regions of the globe. Many of the developing countries have received technology and cheaper computers from the developed world which has further increased the process of better technological innovation and ever declining prices of computers.There is also a case of understanding that computers are a type of machine that must be renovated or renewed periodically therefore many companies are willing to sell them at lower prices knowing that costumers will buy new machines in the future and they will invest in newer technology. Therefore computer manufacturers have been pursuing brand holding strategies which includes selling computers to buyers at competitive rates.

A Timeshare Call Center Evaluation Essays

A Timeshare Call Center Evaluation Essays A Timeshare Call Center Evaluation Paper A Timeshare Call Center Evaluation Paper Managers with the ability to analyze the performance and business trends from the established metrics measurements will have valuable tools to make decisions, thus creating a successful operation and a positive work environment The Frontline The frontline of a timeshare call center consists of two types of employees; inbound all-takers and outbound call-makers (North American Quitting Consortium, 2010). Inbound and outbound workers are divided into teams. This structure creates an efficient grouping of tasks and required skills. These employees utilize sales leads generated by a variety of marketing techniques that create a database for the outbound callers and entice inbound calls from prospective customers. Both inbound and outbound sales agents are evaluated on service, quality, and efficiency measures (North American Quelled Consortium, 2010). Benchmark measurements of Job performance will be: percentage of calls with a financial commitment, length of time n each call, rate of error or reworking of original order, product knowledge, etiquette, courtesy, qualified leads, and down time between calls. Outbound callers would have an additional metric: number of calls made per day. These metrics will be tracked and assessed by managers using electronic reporting measures that tracks call and the results of calls (North American Quitting Consortium, 2010). These measures will be used to create charts and reports based on the aforementioned metrics. Managers will monitor calls without agent knowledge (North American Quitting Consortium, 2010). All calls will be recorded (North American Quitting Consortium, 2010). This will allow managers to learn what successful agents are doing and help agents who are not doing well. Also, managers will walk the call center floor as an active listener (North American Quelled Consortium, 2010). This will allow managers to make Immediate corrections of employee behavior If necessary. Managers will also employ an often used call center method of observation known as a side-by-side (North American Quitting Consortium, 2010). On a certain interval each week a manager will slot wilt a memoir AT Nils or near team Ana Olsten to teen agents Andre a number of calls. This allows for immediate corrections of poor techniques as well as immediate praise for good efforts. The Closer The role of closer in a timeshare call center is crucial (North American Quitting Consortium, 2010). Typically the best candidates for employment are placed on the closer teams. Also members of outbound and inbound teams can be moved or promoted to the closer teams if he or she exhibits outstanding performance. To understand the role of closer one must first understand what makes the Job of closer necessary. When people contact or are contacted by a timeshare call center the goal f the person he or she is talking to is to get him or her to visit a timeshare resort, sit through a presentation, and be pitched a timeshare by a salesperson (North American Quitting Consortium, 2010). To do this the call centers typically offer the customer a vacation at the resort or a hotel nearby that will include admission to local attractions such as a theme park. The trip is marketed by the call center as free. However, there is a small fee referred to as a processing fee. This serves two purposes. It brings additional income to the call center in addition to the commission aid to it by the timeshare company the center is booking people to see. It is also a qualifier because the person must use his or her credit or debit card to pay the processing fee. This is a qualifier because to purchase a timeshare a person must have qualifying credit. A credit or debit card is one indicator that a person may have qualifying credit. Both inbound and outbound employees are given an hourly rate of pay with bonuses for the number of qualified leads he or she generates (North American Quitting Consortium, 2010). This is an area where an inbound or outbound associate can mislead a customer to get the bonus money. All calls, inbound or outbound, are routed to the closer for what is known as the button up and for payment collection (North American Quitting Consortium, 2010). The closers responsibility level is the highest of all people who handle phone calls. He or she must answer any questions that customers have. He or she must make sure, to the best of his or her ability, that the customer is qualified. He or she must make sure that the inbound or outbound associate did not mislead the customer in any way for the sake of getting a lead. In essence, closers are evaluated by the same standards as inbound and outbound employees. The one difference is that the closers report to his or her manager when inbound and outbound employees are sending over calls that are not qualified, or instances where customers were given false or bad information. This is why in some call centers closers are known as supervisors (North American Quitting Consortium, 2010). All parts of the team are now understood it is proper to understand how the center evaluates itself. The Center To Judge the performance of a timeshare call center one must first understand how he center works. With the exception of major timeshare corporations such as Yamaha or Marriott, timeshare call centers are operated by contractors (North American Quitting Consortium, 2010). These contractors are given an amount per seat in the call center. These centers are also paid bonuses for customers who visit the resort and purchase a timeshare. The processing fee is a way for the call center to add additional income to the center. Typically the processing fee is negotiable because it is additional income (North American Quitting Consortium, 2010). The recessing Tee amount can De uses as a way to overcome dejection In teen closing process. How the centers performance Judged? The first and most obvious way a center is Judged is the number of people who visit the resort and buy timeshares. This is the most important metric for the center because it is the deciding factor for the resort of whether or not the resort will renew the contract or enter into a new contract with the center. There are other areas where the center can measure its performance before contract negotiation. The quality of service does include customer satisfaction. Sought-after feedback from the customer could be done at the end of the call via electronic survey or by a follow up e-mail or phone call survey request (Barlow Miller, 1996). The center can also Judge itself as it creates and reviews the metrics for employees handling calls. The center needs to create and observe realistic metrics to observe and at the same time both attainable and challenging. If the metrics are met on a consistent basis the center will be successful. Conclusion products and services. Timeshare call centers are perhaps the most difficult of all call centers because they are not selling a product. Instead, timeshare call centers are selling an idea. The idea is for the customer to understand that every year he or she can spend a certain amount of time in a beautiful place or places. The associate on the phone must get the customer interested and at the same time make sure that he or she meets the qualifications sought-after by the timeshare resort. Long-term success for a timeshare call center is dependent on two things. One, the established metrics from the center must be met, and two, the close rate of people visiting the resort must meet the resorts desired rates.

Important Tips For Personal Statements

Important Tips For Personal Statements As someone who has written many personal statements for college applications, I know firsthand how mind-numbing and frustrating the process can be. That is why I would like to take this opportunity offer some suggestions and writing tips for personal statements. Hopefully after reading the following paragraphs, the idea of writing a personal statement for your college of choice wont seem so intimidating. In my opinion, the most important tip for writing personal statements is to give yourself plenty of time. Allowing several weeks or even months in which to write your essay means that you can afford to take your time and compose an excellent composition. The worst thing you can do is wait until the last minute to write your personal statement. Doing so will almost guarantee frustration, disappointment, and a mediocre final product. Another excellent tip that I advise when writing your personal statement is to create many drafts. As each draft of your personal statement is most likely an improvement on the last, it cant hurt to write as many drafts as possible until you are absolutely satisfied with your paper. Then, after you feel you cannot make any more corrections, send your personal statement to a professional editor for final polishing. Although the above tips might seem elementary, committing to them will drastically improve the overall quality of your paper. If you would like some more tips for personal statements or if you would like additional information on college admissions essays, please dont hesitate to access the link provided. This link will direct you to an excellent online resource for admissions essays.

How To Motivate Your Employee Essay Example | Topics and Well Written Essays - 1500 words

How To Motivate Your Employee - Essay Example Since employees do not always hold these beliefs to be true, attempts to improve motivation by using incentives cannot make the grade, even when the incentives are highly desirable ones. At an organization a major transformation attempt only makes difficult the situation. If any of three beliefs are shaky to begin with, organizational change at a company can weaken them even further. The result is often serious motivation and performance problems, at a time when organizations can least afford them, and a resultant surge in the negative emotions associated with change. When an employee believes 'one cannot do it' for example, one may develop a lack of self-confidence and begin to experience many of the unpleasant feelings that go along with it: self-doubt, anxiety, and frustration. About a year into the change effort, one manager portrayed the inner turmoil one went through by comparing the restructuring to building a ship at the same time one is trying to sail it. (Mele, pp 71-72) Worker beliefs that 'outcomes are not tied to one's performance' can also escort to noteworthy motivation problems, especially lack of trust. This is normally accompanied by feelings of skepticism or disbelief; precisely the emotions that another manager felt when one was told early on change effort that power would be allocated differently. Employee beliefs that 'outcomes will not be satisfying to one' often escort to a third major problem, chronic dissatisfaction, and to feelings of anger, rebelliousness, low morale and absenteeism. (Miner, pp 44-45) Like as the negative emotions allied with change can often go undetected, the motivation and performance problems that cause them frequently remain hidden and unresolved. Due to this, managers who lead change are sometimes frustrated in their efforts. They fail to realize that it is not enough to appeal to the intellect of their workers. So managers must also win employees' hearts in order to implement change successfully. The reason behind why are motivation problems so difficult to uncover is that employees are afraid